Privacy Policy

Your privacy matters to us at PizzaPizza

Last updated: January 15, 2025

1 Introduction and Scope

Welcome to PizzaPizza's privacy policy. This document explains how we collect, use, protect, and share your personal information when you interact with our culinary education platform focused on food plating and presentation techniques.

This policy applies to all users of pizza-piza.top, participants in our learning programs, newsletter subscribers, and anyone who contacts us through our various communication channels. We operate under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our services, you acknowledge that you've read and understood how we handle your personal information. We believe in transparency and will always explain what we're doing with your data in plain language.

2 Information We Collect

We collect different types of information to provide and improve our culinary education services:

Personal Information: Name, email address, phone number, mailing address, and payment information when you enroll in programs or contact us.

  • Account information when you create a profile on our platform
  • Learning progress and course completion data
  • Communication preferences and feedback you provide
  • Technical information like IP address, browser type, and device information
  • Website usage patterns and interaction data through cookies
  • Photos or videos you submit for course assignments (with your consent)

We only collect information that's necessary for delivering our educational services or improving your learning experience. You can always ask us what specific information we have about you.

3 How We Use Your Information

Your information helps us create a better learning experience and maintain our educational platform effectively:

Purpose Information Used Legal Basis
Course delivery and support Contact details, learning progress Contract performance
Payment processing Payment information, contact details Contract performance
Customer support Contact information, account details Legitimate interest
Marketing communications Email, communication preferences Consent
Platform improvement Usage data, feedback Legitimate interest

We never use your personal information for purposes you haven't agreed to. If we want to use your data differently in the future, we'll ask for your permission first.

4 Information Sharing and Disclosure

We're selective about who we share your information with and only do so when necessary:

We Never Sell Your Personal Information

PizzaPizza does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your trust is more valuable than any potential revenue from data sales.

We may share your information in these specific situations:

  • With payment processors to handle course enrollment fees securely
  • With email service providers to send you course updates and newsletters (only if you've opted in)
  • With our hosting and technical service providers who help maintain our platform
  • With legal authorities if required by Canadian law or to protect our rights
  • With professional advisors like lawyers or accountants under confidentiality agreements

All third-party service providers sign contracts requiring them to protect your information and use it only for the specific services they provide to us.

5 Your Privacy Rights

Under Canadian privacy law, you have several important rights regarding your personal information:

Access Your Information

Request a copy of all personal information we have about you, including how we obtained it and who we've shared it with.

Correct Inaccuracies

Ask us to update or correct any personal information that's incomplete or inaccurate in our records.

Delete Your Data

Request deletion of your personal information when it's no longer needed for our legitimate business purposes.

Withdraw Consent

Remove your consent for marketing communications or other activities that don't require your information for core services.

To exercise any of these rights, contact us using the information below. We'll respond within 30 days and won't charge you for reasonable requests. If you're not satisfied with our response, you can file a complaint with the Privacy Commissioner of Canada.

6 Data Security and Protection

We take protecting your personal information seriously and use multiple layers of security:

  • SSL encryption for all data transmission between your device and our servers
  • Secure, encrypted storage for all personal information in our databases
  • Regular security audits and updates to our systems and software
  • Limited access controls - only authorized staff can access personal information
  • Secure payment processing through PCI-compliant payment processors
  • Regular backups stored in secure, geographically distributed locations

Data Breach Response: If a security incident affects your personal information, we'll notify you within 72 hours and explain what happened, what information was involved, and what steps we're taking to resolve the issue.

While we implement strong security measures, no system is completely immune to threats. We continuously monitor and improve our security practices to stay ahead of potential risks.

7 Data Retention and Deletion

We keep your personal information only as long as necessary for legitimate business purposes:

Information Type Retention Period Reason for Retention
Course enrollment data 7 years after completion Educational records, tax requirements
Payment information 7 years from transaction Financial reporting, dispute resolution
Marketing preferences Until you unsubscribe Compliance with consent
Website usage data 2 years Analytics and improvement
Support communications 3 years Quality assurance, follow-up

When we delete your information, we ensure it's completely removed from our active systems and backups. Some information may remain in de-identified form for statistical purposes, but this cannot be linked back to you personally.

8 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors use our site:

Essential Cookies

Required for basic website functionality, including user authentication and security features. These cannot be disabled.

Performance Cookies

Help us understand how visitors interact with our site by collecting anonymous usage statistics and identifying popular content.

Preference Cookies

Remember your choices and settings to provide a more personalized experience on return visits.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality, but you'll still be able to access our core educational content and services.

We don't use advertising cookies or share cookie data with advertising networks. Our focus is on improving your learning experience, not tracking you across the web.

9 International Data Transfers

While PizzaPizza operates primarily in Canada, some of our service providers may store or process data in other countries:

Primary Storage: Your personal information is primarily stored on servers located in Canada, subject to Canadian privacy laws and regulations.

  • Email service providers may process data in the United States under privacy shield agreements
  • Payment processors operate across multiple jurisdictions with equivalent privacy protections
  • Cloud backup services may temporarily store encrypted data in secure facilities outside Canada
  • Customer support tools may be hosted in countries with adequate privacy protections

When we transfer data internationally, we ensure adequate protection through contractual safeguards, certification programs, or transfers to countries with privacy laws equivalent to Canada's standards.

You have the right to know where your data is processed and can request that we limit international transfers where technically feasible.

10 Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Here's how we handle policy updates:

  • Material changes will be communicated via email to all registered users
  • Minor updates will be posted on our website with an updated "last modified" date
  • Significant changes affecting your rights will require your explicit consent
  • We'll maintain an archive of previous policy versions for reference

Your Consent Matters

If we make changes that significantly affect how we collect, use, or share your personal information, we'll ask for your renewed consent rather than assuming you're okay with the changes.

We recommend reviewing this policy periodically, especially before enrolling in new courses or updating your account preferences. If you have questions about any changes, don't hesitate to contact us for clarification.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.

Email: contact@pizza-piza.top
Phone: +1(514) 694-6192
Mail: 7077 Newman Blvd, LaSalle, QC H8N 1X1
Location: Carrefour Angrignon – Food Court, Ground Level

We'll respond to privacy inquiries within 30 days and work with you to resolve any concerns about how we handle your personal information.